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Frequently Asked Questions
Where do I ship to?
Shipping to Canada and US by UPS. Please contact me by email for International shipping orders.
- By email: sandra@sandrajasmin.com
What is your shipping Policy?
All prints are shipped from my fullfilment vendor 'Printpartner' located in North York, Ontario, Canada.
Therfore upon check out do not select 'Pick up' unless you live in the Toronto area. 'Printpartner' ships via UPS within Canada & United States.
A tracking number will be provided by email to give you the ability to track your order throughout the shipping process. All items are carefully packaged to prevent damage during transit.
Average shipping/delivery time is between 2-5 days (once your finished order leaves 'Printpartner').
What is your Policy on Returns/Exchanges/Refunds?
You have 7 days (from receipt of your order) to notify me about your return request. The right to withdraw your order will be exercised without any penalty except for the return shipping cost.
To do so, please contact me and I will outline the procedure. Please take care to check that the photographs are in perfect condition and in their original packaging.
- By phone: +514 618-6820 from Monday to Friday 10:00am-6:00pm
- By email: sandra@sandrajasmin.com
Once I have received your return, you have the following choices:
- To choose a new photograph of an equivalent value
- To be reimbursed for your order
- To receive a Sandra Jasmin gift certificate for the equivalent amount
How can I keep up with your new work?
follow me on my Facebook business page, instagram feed and sign up for to my mailing list
Trusted Art Seller
The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
Verified Returns & Exchanges
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
Description of Policy from Merchant:
You have 7 days (from receipt of your order) to notify me about your return request. The right to withdraw your order will be exercised without any penalty except for the return shipping cost. To do so, please contact me and I will outline the procedure. Please take care to check that the photographs are in perfect condition and in their original packaging. • By phone: +514 618-6820 from Monday to Friday 10:00am-6:00pm • By email: sandra@sandrajasmin.com Once I have received your return, you have the following choices: • To choose a new photograph of an equivalent value • To be reimbursed for your order • To receive a Sandra Jasmin gift certificate for the equivalent amount
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